Soma Soul Privacy Policy

This Privacy Policy explains how Soma Soul collects, uses, and protects your personal information when you use our services or visit our website.

We are committed to respecting your privacy and handling your data in a safe, transparent, and responsible way in line with UK GDPR regulations.

1. Who We Are

Soma Soul is a holistic wellbeing practice offering healing, coaching, creative therapy, and group experiences including Soma Soul Healing Flow, EFT, Journal Therapy, Life Purpose Coaching, Sound Baths, and workshops.

For data protection purposes, Soma Soul is the “data controller” of your personal information.

2. What Information We Collect

We may collect and store the following information:

  • Your name

  • Contact details (email address, phone number)

  • Booking and appointment information

  • Payment details (processed securely via third-party providers)

  • Information you choose to share during sessions (for example, wellbeing goals or reflections)

  • Website usage data (such as cookies and analytics)

We only collect information that is necessary to provide and manage our services.

3. How We Use Your Information

We use your personal information to:

  • Manage bookings and appointments

  • Provide our services to you

  • Communicate with you about your sessions or enquiries

  • Process payments and invoices

  • Send important updates related to your booking

  • Improve our services and website experience

We do not sell or share your personal data for marketing purposes.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: to deliver the services you have booked

  • Legitimate interest: to manage and improve our services

  • Consent: where you have agreed to receive marketing communications

  • Legal obligation: where required for accounting or legal purposes

5. How We Store Your Data

Your personal data is stored securely using trusted systems and service providers.

We take appropriate measures to protect your information from loss, misuse, or unauthorised access.

We only keep your data for as long as necessary to provide our services and meet legal obligations.

6. Sharing Your Information

We only share your data when necessary to operate our business, such as:

  • Payment processors (for secure transactions)

  • Booking or scheduling systems

  • Email providers

All third-party providers are GDPR-compliant and only process data on our behalf.

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Withdraw consent for marketing communications

  • Request a copy of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us directly.

8. Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use the site.

You can choose to disable cookies through your browser settings.

9. Confidentiality

Anything you share during sessions is treated with care and respect.

However, confidentiality may be broken if:

  • There is a risk of harm to yourself or others

  • We are legally required to disclose information

Where possible, we will always aim to discuss this with you first.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact Soma Soul directly.

We are always happy to help clarify anything and ensure you feel comfortable and informed.